Account Settlement delays

<p> My wife and I requetested settlement amounts last weekend and settled our accounts on the same day. On</p> <p>the 10 of October 2016 , we had sent closure requests via email to ********** in the letters we stated that we require paid up letters and that a note needs to be added to the letter stating that we have requested account closure. I was told by 3 RCS telephone constultants that when I called that it takes 24 to 72 working hours to have the letter emailed. We are still waiting.</p> <p>Our bond registration is being put on hold because of a simple paid up letter that we are waiting, and is costing us high occupational rent which we cannot afford at the moment. Can someone from RCS please kindly assist.</p>