JL
Jean L
1 reviews | Active since May 2024
12 May 2026, 09:39
Account Settled in October and still not updated with credit institutions
I have settled my Credit Card in October 2025 and RCS have still not removed the account or updated my account with the credit institutions. It shows unpaid since October last year and is seriously impacting my credit score!
I have sent every document required and still nothing, al they say is "oh I see you have sent it yes I dont know why you havent recieved feedback"
I have been on multiple calls every single month since then and the only response is that they will escalate to complaints as to which no feedback has ever been given!!!
This really is pathetic, is there no other escalation point? You pay the money then they simply ghost you
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Replies (2)JL
Jean L's updateReviewer Update
12 May 2026, 11:39The same automated response, I want a proper escalation or a call as I have spent hundreds of rands calling the Customer service department to no avail
JL
Jean L's update12 May 2026, 11:39
Reviewer Update
The same automated response, I want a proper escalation or a call as I have spent hundreds of rands calling the Customer service department to no avail
JL
Jean L's updateReviewer Update
24 Jul 2026, 10:04Till this day still no progress, totally horrible!!!!! I was informed that I need to wait for 31 business days for ITC to update, I have followed up with RCS and they have no answer for me!!! Its been 10 Months trying to get this resolved and still in the exact same boat!
JL
Jean L's update24 Jul 2026, 10:04
Reviewer Update
Till this day still no progress, totally horrible!!!!! I was informed that I need to wait for 31 business days for ITC to update, I have followed up with RCS and they have no answer for me!!! Its been 10 Months trying to get this resolved and still in the exact same boat!