Account settled in Full but RCS does not want to update my credit record

I am starting to give up and I have been given the runaround by call centre agents and I was told recoveries can only be reached via email which they completely ignore. Today I got another story. I have paid my account in full and have emailed *** with no responses whatsoever. I am going to lodge a dispute with credit bureaus that's the only way I believe it will force RCS recoveries to actually do their job.