SM
Shannise M
1 reviews | Active since Jan 2020
07 Jan 2020, 10:13
Account payment made via RCS self service app not reflecting
I made payment via the RCS self service app on the 4th of January like i do always and my payments take minutes to reflect and the balance to be updated,but this time around its been 4days and payment has not reflected and i got a missed call from your collections department. i have emailed my proof of payment but still nothing please allocate the payment as your guys have already taken and banked the funds,I confirmed this with my bank
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Replies (4)
RCS's replyOfficial
07 Jan 2020, 10:15Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply07 Jan 2020, 10:15
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
SM
Shannise M's updateReviewer Update
07 Jan 2020, 11:40I have been calling customer service no one is willing to assist,you guys were quick to bank my money but still not allocating it,please resolve this asap cause you keep calling saying you have not received payment
SM
Shannise M's update07 Jan 2020, 11:40
Reviewer Update
I have been calling customer service no one is willing to assist,you guys were quick to bank my money but still not allocating it,please resolve this asap cause you keep calling saying you have not received payment
SM
Shannise M's updateReviewer Update
08 Jan 2020, 09:28Finally sorted thank you Megan
SM
Shannise M's update08 Jan 2020, 09:28
Reviewer Update
Finally sorted thank you Megan
RCS's replyOfficial
09 Jan 2020, 13:12Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order. Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order. Kind Regards,
RCS CARDS
RCS's reply09 Jan 2020, 13:12
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order. Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order. Kind Regards,
RCS CARDS