Account Payment & Balance Outstanding

I have been in a financial situation for a short period and now that i am nearly back on my feet i had made payment on my account.<br> <br> Due to my statements arriving late i tried to pay the last amount i remembered.<br> I tried to call the call center but could not get a balance, ( my wife) RCS called my wife repeatedly when i could not meet the monthly amount due but when she called to actually ask for the balance they refused to give her any information. We went into the stores and non of the stores can pick up the account.<br> <br> I know once again requested my balance and no response from RCS, they will let the interest on a small amount build and then hound me for payment.<br> Please can someone assist me with this query.<br> I would like to pay the balance and not have any agents call me.<br> First instance i had no way of knowing my account had moved from the collectors back to the store and i assumed it was been paid via debit order, then i hear it was not been paid and i am in arrears.<br> I do not want a repeat of that situation.<br> If this could be sorted out ASAP i will be very grateful.<br> I would also appreciate if my credit record was updated with Transunion and a letter sent to me via email to confirm