Account Payment and horrible service

<p>I have been paying RCS for more than a year. With an outstanding balance of R1000 in the beginning, I have only managed to reduce my account to just over R 700. Concidering that RCS deducts a R100 via debit order each month, I failto see how I have only managed to pay R 300 in 12 months. Now I would have said I can understand that a balance have gone to an account fee, but I have not received an Invoice for over 12 months. In the event of phoning, I am met with very rude consultants each and every time. Should a person dare to ask for a name, the phone is dropped from the RCS side. How is it at all possible that you may or may not charge me an account fee if you can not provide me with any service,or any invoices? How is it possible for me to have paid over a R1200 and still be on a balance of just over R700? I have no idea what is happening with my account and your staff is not being helpful in any way. </p>