ACCOUNT ON ARREAS

I have an account with RCS (CTM) and they keep on saying that my account is on arrears . I have tried to call them earlier this month after getting messages to pay and i was told my account is not on arrears, and to my surprise i am getting messages from their collection department, and they are not willing when i complain and ask for clarity but keep on sending me the same messages. They need to explain why I am on arrears . I have also send them my payment history from November 2022 to date

ACCONT NUMBER *** ALTERNATIVE EMAIL :***

STATEMENT PAYMENT DUE DATE MY ACCOUNT PAYMENT DATE AMOUNT DUE AS PER THE STATEMENT AMOUNT PAID TOTAL PAID 1 13-Nov-22 1-Dec-22 27 November 2022 R 1,229.07 R1000 R1000 I paid less R229.07 IN NOVEMBER AND THE AMOUNT WAS INCLUDED IN DECEMBER STATEMENT OF WHICH I PAID 2 12-Dec-22 1-Jan-23 13-Dec-22 R 1,511.14 600.00 1,600.00 13-Dec-22 1,000.00 TOTAL AMOUNT PAID IN DECEMBER DUE TO ME GETTING PAID EARLY IS R1600 3 12-Jan-23 1-Feb-23 11-Jan-23 R 1,273.07 1,000.00 1,350.00 27-Jan-23 350.00 I HAD MONEY AND DECIDED TO PAY ON THE 11TH COS I KNEW MONTH END OF JAN I WILL PAY LESS PLS EXPAIN WHAT I DID WRONG