Account in arreas

I paid my account on the 22.09.2017, (I never miss any payments, my payments are always on time), but I received an SMS this morning saying that my payment was not received. when I did the payment (EFT) I was on the phone with one of your consultants and she helped me do the payment step by step, so I don't know how on earth could I have used the wrong reference were as I was assisted by your very own consultants, when I phoned the call center this morning one of your agent is telling me that my account will be suspended and I will have to pay the interest...that is not acceptable at all, especially if the payment was made, but you (RCS) could not allocate it to the correct account.. and why do I have to scan and email a copy of my ID with the proof of payment to prove that I made the payment? do you not have my information on your system? why can I not just use my ID number on the subject line? is that not sufficient enough?

Your payment methods are not the easiest. if I do an EFT because I don't have time to go to the store to make the payment then you don't receive the payment??, do you even check your suspense account? most payments are probably lying on the suspense account but you busy sending me SMS's that I did not pay my account... this is totally a bad service especially for a big brand like RCS, you should train your staff on how to trace the payments and keep track of the suspense account before you can conclude that my account is in arrears and it will be suspended, because your consultant clearly said you receive lots of payments and its hard to trace and keep track of them, that is not professional at all.

Try to make your payment methods more easier and convenient and train your staff to be professional as well.

Regards Angry Client.