Account in arrears due to incompetence and or ***** and nobody can help me

Good Day I need help to sort out my account. I made a telesales sale for a cell phone + contract via my Makro account. since then it's just really a mess. I made the purchase the 11th September 2024. To start of i got the phone on the 4th of November 2024 only after I made alarm to Makro for *****. The contract was already loaded on my account and i haven't received the phone. After my call my phone suddenly was delivered. Only 2 days after I reported ***** to RCS. Only activated weeks after that. Still waiting to receive data and airtime. Just to see that the same transaction has been invoiced to my account in November. Stll to this day no one can help me sort this stuff out. I only pay the amount that i HAVE to pay according to the first agreement and are now in arrears. Can you please contact me to help me sort this out. I have emails to forward to help you see what happend.