mM
mbongeni M
1 reviews | Active since Mar 2012
18 Aug 2020, 12:14
Account in Arrears
on the 22nd of May 2020 i've paid my normal monthly instalment and for next month instalment I've paid on the 12 of June 2020. the company call me to notify that i did'nt pay for June it was confusing as i did make a payemnt.
I've tried to serveral times to communicate with the company to solve this matter the call center told me that the system combined may and june instalment cause I've paid earlier, which doen't make sesnse to me. now i'm in arrears because of paying my account on time. Can someone assist, this is not the right way to deal with customers especial when the infomation was not shared with clients.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
18 Aug 2020, 12:19Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply18 Aug 2020, 12:19
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
19 Aug 2020, 13:27Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply19 Aug 2020, 13:27
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
mM
mbongeni M's updateReviewer Update
30 Aug 2020, 00:00I've gave up on this company, on the 26th of August the company representative call me and inquiring about payment which is due. it was more confusing because my August installment was already paid. she end up gave me another number for head office to call as we were arguing about my account (***)
Mr Mthunzi from Head Office told me that there's nothing wrong with my account is up to date, I ask him to gave me something which support his statement unfortunately he was in a hurry to hangout.
I'm confused by the way this company operates, basically they don't have a link between their finance sections. how can one company having two versions about one account?
Mr Mthunzi from Head Office told me that there's nothing wrong with my account is up to date, I ask him to gave me something which support his statement unfortunately he was in a hurry to hangout.
I'm confused by the way this company operates, basically they don't have a link between their finance sections. how can one company having two versions about one account?
mM
mbongeni M's update30 Aug 2020, 00:00
Reviewer Update
I've gave up on this company, on the 26th of August the company representative call me and inquiring about payment which is due. it was more confusing because my August installment was already paid. she end up gave me another number for head office to call as we were arguing about my account (***)
Mr Mthunzi from Head Office told me that there's nothing wrong with my account is up to date, I ask him to gave me something which support his statement unfortunately he was in a hurry to hangout.
I'm confused by the way this company operates, basically they don't have a link between their finance sections. how can one company having two versions about one account?
Mr Mthunzi from Head Office told me that there's nothing wrong with my account is up to date, I ask him to gave me something which support his statement unfortunately he was in a hurry to hangout.
I'm confused by the way this company operates, basically they don't have a link between their finance sections. how can one company having two versions about one account?