Account handed to over without my knowledge

I was shocked to receive a phone call yesterday indicating that my account is being handed over to MBD for collections. I previously paid my installements on my RCS Game account at my nearest branch however this became inconvenient and I went into Canal Walk to request that a debit order be run as I recall providing my bank details upon signing up. I was very surprised to notice a few weeks ago when going through my inbox that there was a game statement indicating that I was in arrears. I have unfortunately lost my father recently and as such my life came to a stop and I was out of action for nearly 2 months and all my personal admin came to a standstill. I was also at home a lot during this time. Understandably I was unreachable on my cell received but no phone calls on my landline or letters to inform me that I was going to be handed over to attorneys. It was my intention to pay in the R3000 amount that I was in arrears with over this weekend at a store. I am not happy that I was not given a chance or informed personally of the handover and would like an opportunity to deal with RCS first in paying this account off as MBD impose high charges and are very unfriendly and rude.