Account Handed over wrongfully.

On 26 march 2023, I requested the settlement amount on my account and paid up the full amount sent to me via sms. The following month I received communication that I owed money on the account. I went to Makro and it turns out that one of the 2 transactions' amount was not allocated to my account. This was fixed and we called the accounts department and made sure the amount was allocated.

I the proceeded to send the Proof of Payment plus the settlement sms to Rcs.

A few months went by and I started receiving collections phone calls. There has not been any responses to my emails but the calls are a daily occurrence. My account is now handed over.