DH
Deelyn H
1 reviews | Active since May 2015
07 Mar 2018, 15:48
Account Error
I recently app**** for a Game Finance account and was advised it was approved, I went into the store and a lady from game finance was trying to assist me, however she could not pick up my details and called the call centre, she waited 30 minutes without any answer, I then got a call from RCS to advise me my account was approved, I told the guy I need to get my card I store, the call dropped and now I get a message advising me my account has been cancelled as I have asked for this, which is not true. Please rectify immediately.
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RCS's replyOfficial
09 Mar 2018, 14:02Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply09 Mar 2018, 14:02
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,