ACCOUNT DETAILS NOT UPDATED

Completely and utterly disguised at the poor way of dealing with a client that needs to change details. Firstly a ***** block was placed on the account as all my details had changed, when trying to have them amended it has been nothing short of a complete NIGHTMARE. Not even the banks take this long to change details. You wait long on the phone, you cant get through to the "ALLAT*****" department. I am still not able to view my account details on the app. All that needs to be changed was my Surname, Address, email address, cell number. The request was sent 30/05/2022. To date nothing has been changed and spending 1Hr45 Min on the phone I am back at the start. All other companies give you a reference number to follow up with - NOTHING from RCS to have details amended.