1 reviews | Active since Mar 2015
Account Deactivated Without Prior Warning
I contacted RCS call centre this morning. They informed me that because my account is new and I have not used it in the past 6months that it has been deactivated. I have had the account since 2013 and used it many times. The balance has been 0 since the beginning of the year and I have not needed to use it. I have never received communication that the account will be deactivated if I dont use it and even received a letter last week from RCS stating my available balance and encouraging me to use my card. This morning I called to update my address and was told that I cannot use my account and will have to apply for a new one from scratch. I use the account for necessary big purchases so that I can pay it off. For my account to be deactivated without my knowledge or any prior warning is ridiculous. It seems like I am being punished for paying my account consistently, maintaining a 0 balance and keeping myself in the green with the amount of credit I have against my name. I havent had 1 good experience with this company and will not be applying for another card.
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
