Account closure NOT happening!!!

<p>I have been trying to close my Game card account now for at least 3 months. I received a settlement amount, paid the card ann somehow I paid too much which left me with a credit of +- R300. I sent an email to the closures department to request that my card be closed and as per the consutlants that I spoke to earlier instruction I requested them to pay out the credit. Well nothing happened and I still receive account document every month AND ADMINISTRATION FEES GETS TAKEN OFF MY CREDIT!!! I sent an email again to closures depratment and attached the precious email to no avail. They just keep deducting the admin fees and basically *****ing my due credit!</p>