CS
Celeste S
1 reviews | Active since Apr 2016
15 Apr 2016, 12:44
Account Closure - no response to emails
Good day <br> <br> I have contacted RCS for the settlement balance on 08/04 - I then paid the amount as given to me, emailed proof of payment and ID to [Email Removed] and requested a confirmation of settlement and account closure letter i have resent this email a few times and no response. I contacted the call centre and they advised I have a balance of R 50 on my account and the account will only be closed within 36days. I would like the confirmation of Settlement letter also why is there a balance of R50 when the account was settled in full.
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Replies (2)
RCS's replyOfficial
15 Apr 2016, 14:35Hello celhan,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply15 Apr 2016, 14:35
Official
Hello celhan,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
CS
Celeste S's updateReviewer Update
19 May 2016, 05:17Good day
I have received the account closure letter stating the account would be closed on 10May, but according to the account statement I eceived for date 10 May it reflects an interest charge of R 0.14, this is now due. this account should be closed why is interest accumalating ?
CS
Celeste S's update19 May 2016, 05:17
Reviewer Update
Good day
I have received the account closure letter stating the account would be closed on 10May, but according to the account statement I eceived for date 10 May it reflects an interest charge of R 0.14, this is now due. this account should be closed why is interest accumalating ?