Account Closure FAIL

October 2017 I requested the settlement balance on my account because I wanted to close the account. I paid this on the SAME day as they told me over the phone that it is only valid for one day.

I requested that they send me an email to which I could reply with the proof of payment as soon as I have made the payment so that they can see that I indeed paid the amount said on the day it was arranged. The email was received from ********** and I rep**** on the same day with the proof of payment stating the amount that was paid over to these guys.

Now 3 months later I get an email with a PDF attached that says my account has gone into arrears. How could an account that I have settled in full and requested to be CLOSED go into arrears?

It seems as though they reduced the limit to R200 with a balance of 1c. This caused the account to accrue fees and now I am in arrears as I have not paid anything due to the account being closed according to my knowledge.

This is POOR POOR service and in actual fact just plain theft. This affects my credit record which I work very hard to keep clear. I have read another complain on HP where a customer kept paying the accrued fees and requesting to close the account. I am not paying and will NOT be held liable for this. I kept to my commitment and paid the account in FULL in October 2017 (12th).

Anyone that wants to open an account with RCS - Be careful, they have enormously high interest rates and don't give the service one would expect to go with that.

I hope that some manager can get on touch with me to resolve this matter as urgent as possible.