Account closure delay/Non response

<p>I requested for a settlement letter which I paid in full. Thereafter, the consultant advised that in order to close my account I need to send an email to closures at *** which I immediately sent. To this day, I have received no response advising that the account will be closed and that an update will be sent to the credit buareaus accordingly. It is very easy to open an account but very difficult for an account closure.</p> <p> </p> <p> </p>