Account closure circus

<p>I have Makro and RCS accounts that I have been trying to close for 3 months now, without any success. In Dec 2016 I phoned RCS to settle and close my accounts. I was assisted with settlement amounts and made the payments as arranged. Afterwards I sent e-mail confirmations to ********** and closures@rcsgroup as requested by the agent. Since then I have phoned three more times to get confirmation of closure of the accounts, but now the agents keep telling me I never asked for settlement amounts, only for balances on the account. Since the payments were done both RCS and Makro accounts have been charged with interest, collection fees, and other fees. I am now expected to once again pay the settlement amounts inclusive of interest and collection fees because the RCS system is unable to credit the additional fees and I, the consumer is expected to pay! Until I have not re-settled my accounts, closure will not take place and collection fees and interest will be charged to my account. If I do not pay the outstanding amounts, RCS will register me as a bad payer. Pathetic service! Now I have to pay for an agents mistake. </p>