Account Closure.

Item: RCS
Rating: 1
Author: Jerry S

I have paid off my account in February and requested to settle but the account still not closed which I am now requested to pay the admin fees R331.44

I have been calling to follow up and I was told the account will be closed. The last person I spoke to “Yedaa” also promised the their line manager will request a closure. Ref: ACT-688158-R8J

What guarantees do I have that they will close the the account if I pay, none as they didn’t complete the request which they generated the admin fees.

Helpful (0)

Replies (3)

RCS's replyOfficial

09 Sept 2020, 15:38

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

RCS's reply09 Sept 2020, 15:38

Official

Jerry S's updateReviewer Update

09 Sept 2020, 15:40

Thank you.

Jerry S's update09 Sept 2020, 15:40

Reviewer Update

Thank you.

RCS's replyOfficial

18 Sept 2020, 13:04

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS

RCS's reply18 Sept 2020, 13:04

Official