Account Closure

Settlement balance was requested to close an Game account and paid on 2020-01-06, the payment reflected on 2020-01-09 and when phoned to close account was advised the settlement amount was too much leaving R420.46 in excess in the account.

I was then advised that a refund would take 7 days which would then also attract account fees by then, I was then advised to purchase the amount at a Game store which I did to make the balance R0 and phoned to close the account on the same day and was informed I would be sent an account closure letter.

I never received the letter and contacted Game again and learnt that account charges were added after the account closure was requested and I would have to pay this, after complaining I was informed it would be reversed and the account closed, I spoke to Sharon on the phone, this has however still not been done and I received a statement to pay outstanding fees.

Game has now subsequently debited my bank account without my permission, I lodged a dispute with the NCR and also cc'd Game informing them I do not authorize any further debit orders on my bank account.

I want the finance charges reversed, my debit order refunded, I also want an account closure letter, I was informed that this could take up to 30 days which is unacceptable. Game\RCS is now *****ing from me!