Account Closure

Good day I'm really not happy with the way it takes to close my Makro Credit Card account. On the 19th January I requested a Settlement Quote and Request to close the account. I got the settlement letter and Email for Account Closure Request. I paid the Settlement amount that was on the Settlement letter. On the 23 January I phoned in to get an update regarding the account closure, and was that you need to do a refund because the amount is more than the Limit, I asked for the Settlement Letter and paid that amount? Now it's a problem!

On the 26th January there was a debit order that went off, and my account is still not closed! So on the 28th January I phoned in and asked what was going on and the debit order was never stopped on your side when the request for account closure was done. So i had to email Refunds to get my money back. On the 29th January i recieved a email that the Refund is confirmed and it will take 7-14 days to get the refund. But in the same email it states "RCS will Charge a monthly service fee" So in other words, by the time i get my refund, I will then owe RCS again before the close my account? If it will ever be Closed? Because once i paid the service fee, then i will be over again and have to do a refund again? You see my problem here? Because it's a never ending cycle of events.

This is totally unacceptable and to be Honest, RCS will never see me again! So much hassle just to close an account with you!