Account Closure

On the 8 July 2015 a called the RCS call centre requesting a settle amount to enable me to close my account. It was given to me and they requested that I also send a e-mail to [Email Removed] with a copy of my id book requiting my account to be closed, which I did and I have the proof on my mail system. I paid the settle amount that was given to me and took this as done.<br> <br> A month ago I received an sms that I still owe R 277.80 on the account and that it is not closed. Nor can they see on there system that they have logged this info. My problem is that I have done my due part in closing the account, but the call centre did not and now I am expected to pay this accumulated money. I have being trying to sort this out for 3 weeks with no luck. My wife still have an account with RCS and I am thinking to close it with this bad service.