MM
Mpho M
1 reviews | Active since Apr 2011
01 Sept 2015, 19:22
Account closure
I contacted the RCS call centre on the 17/08 to close my account and get a refund on the excess amount I paid. I was informed that I need to send my bank statement, ID & proof of payment which I did. I didn't get a response after that. I emailed back on the 25/08 and sent through all these documents again and still no answer. Only today do I get an email saying I need to send the proof of payment which I already did. I need to be paid back and for this account to be closed please.
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RCS's replyOfficial
02 Sept 2015, 08:22Hello Mokalaboni,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply02 Sept 2015, 08:22
Official
Hello Mokalaboni,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,