tM
tebogo M
1 reviews | Active since Apr 2010
11 Aug 2015, 09:35
Account closure
I have a Makro Credit Card,administered by RCS.I settled the outstanding balance on 4.8.2015 and duly provided the required documents to have the account closed.Two days later I receive a call from them asking me if I would like a limit increase.Upon further enquiry regarding this,I was told it takes six months to have an account closed.What ridiculous policy is this?It surely did not take me six months to open the account.Please close this account as requested.
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RCS's replyOfficial
11 Aug 2015, 09:55Hello moonelighte 73,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply11 Aug 2015, 09:55
Official
Hello moonelighte 73,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,