EvdS
Euclid van der Schyff

1 reviews | Active since Jun 2016

13 Dec 2016, 10:12

Account closed but statement received to make payment

<p>I paid up my Dion Wired account the end of November and requested it closed. I received an email from RCS informing me that the account balance is now 0 and my account will close at the next statement date 11/12/16. I now received a statement to make a payment when I was promised that the account will be closed, and I have an amount to pay even though my balance is 0. This is broken promises from RCS and highly unnacceptable and RCS needs to fix this immediately</p>

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Replies (1)
RCS
RCS's reply13 Dec 2016, 10:18
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group