Account Card Cancelled

I openned my game account about 2 years ago my monthly installment gets debit from my account every month and it has gone off until december 2017 where game/rcs put a payment holiday in place

Now game/rcs cancelled my card and sent me an sms email and a letter from rcs that i owe them 991 and some odd rand

Then my account will be sorted BUT WHY WASNT MY ACCOUNT DEVIT AS ADVISED IT IS NOT MY PROBLEM YOU GAMR /RCS PUT A PAYMENT HOLIDAY IN PLACE

i paid the 1000 over the weekend even tho it is not my fault

Below is the letter from game Lance the call centre manager

We would like to advise you that the most recent payment on your Game card was due on the 1st of the month and as yet we have not received payment. This has now resulted in your account being in an arrears status, with R991.79 being due and payable today. It is important that this arrears amount is paid immediately in order to rectify the status of your account. We would like to take this opportunity to go over some of the terms and conditions associated with the payment of your account: l l l l l The minimum amount payable, as indicated on your statement, must be paid by the 1st of each month. If you have missed a payment or payments, you must make alternate arrangements to pay the amount due on your card. Missed payments will result in additional interest and collection charges against your account. Missed payments also result in a negative payment profile at the credit bureaus, which will jeopardise your opportunities for future credit facilities. We recommend that a debit order be set up on your account. This is a very convenient way for you to ensure that the right amount is paid at the right time each month. You can call us on ***or email us at ********** today to arrange this. Remember, paying the right amount, each month, on time, allows you to develop a positive payment record and allows you the benefits that your Game card affords you. To continue enjoying these benefits, we urge you to ensure that payment of this overdue amount is made today. If payment has been made prior to this letter please ignore. Yours truly, Lance Florence Call Centre Manager

Despite me asking in my mail for them to call me back to give me answers...i do not have unpaid or bad debt on my name now i get this serioisly

I will be taking this to the media

So how will game help me a customer who has been accused of not paying embarrasing me by cancelling my game card

I am truly disgusted

Thanks Irshaad