SK
Suzanne K
1 reviews | Active since Aug 2011
23 Sept 2015, 10:48
Account balance increases every month
My account has not been used in quite a while, and I have been making regular monthly payments. R59 per month is deducted from my bank account via debit order, however interest insurance monthly account fee is in excess of R110...how do you justify this? I called your call centre this morning and was told that \my debit order is calculated at 7.5%
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RCS's replyOfficial
28 Oct 2015, 11:15Hello sznndenise,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply28 Oct 2015, 11:15
Official
Hello sznndenise,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group