EC
EJ C
1 reviews | Active since Feb 2011
22 Sept 2020, 12:34
ABSURD
I have an almost paid up RCS card. A while ago they were advertising withdrawal of cash on the card. Contacted them and now they say "RCS will not initiate any cash advance until further notice due to a Credit Risk Policy Review relating to the Covid 19 impacts".
While I understand this, I don't understand how I can walk into a store and exhaust my entire credit facility but I cant advance cash. Is the risk / exposure not the same?
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
22 Sept 2020, 12:48 Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply22 Sept 2020, 12:48
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
EC
EJ C's updateReviewer Update
26 Sept 2020, 13:34Guess what? Nobody came back to me. They respond quickly so it looks like they’re doing something but that’s where it stops #useless
EC
EJ C's update26 Sept 2020, 13:34
Reviewer Update
Guess what? Nobody came back to me. They respond quickly so it looks like they’re doing something but that’s where it stops #useless
RCS's replyOfficial
01 Oct 2020, 12:54Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply01 Oct 2020, 12:54
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS