IR
Ian R
1 reviews | Active since Oct 2020
14 Oct 2020, 16:16
Absolute *******
Absolute *******, on settling my account 100% more that a 1.5 month ago. I get an invoice today for R 147.03 stating that i am in arrears & need to pay immediately to avoid being handed over. To any one considering getting a Verimark/RCS account please dont.they are utterly useless *******
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
15 Oct 2020, 08:02Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply15 Oct 2020, 08:02
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
IR
Ian R's updateReviewer Update
16 Oct 2020, 09:29Here is the reason they are *******
HAVE NOT USED THIS CREDIT FACILITY IN ALMOST 4 MONTHS, APON THE SETTLING OF THE ACCOUNT ON THE 03/09/2020 THERE HAVE BEEN NO TRANSACTIONS. SO HOW CAN THERE BE AN AMOUNT OF R 147.30 OUTSTANDING??????? I HAVE ALSO NOT RECEIVED A STATEMENT FOR LAST MONTH SOWING THE PAYMENT.
( note that I got a settlement amount from an RCS agent about 4 hours before payment there off ) Here is there response
Thank you for your email. Kindly be advised that settlement amount was provided to you but you paid short upon settling the balance. Kindly be advised that this is an interest-bearing account. Charges are added on to your balance and settlements are to be calculated by RCS in order to keep the account on zero. Please see settlement amount R147.30
HAVE NOT USED THIS CREDIT FACILITY IN ALMOST 4 MONTHS, APON THE SETTLING OF THE ACCOUNT ON THE 03/09/2020 THERE HAVE BEEN NO TRANSACTIONS. SO HOW CAN THERE BE AN AMOUNT OF R 147.30 OUTSTANDING??????? I HAVE ALSO NOT RECEIVED A STATEMENT FOR LAST MONTH SOWING THE PAYMENT.
( note that I got a settlement amount from an RCS agent about 4 hours before payment there off ) Here is there response
Thank you for your email. Kindly be advised that settlement amount was provided to you but you paid short upon settling the balance. Kindly be advised that this is an interest-bearing account. Charges are added on to your balance and settlements are to be calculated by RCS in order to keep the account on zero. Please see settlement amount R147.30
IR
Ian R's update16 Oct 2020, 09:29
Reviewer Update
Here is the reason they are *******
HAVE NOT USED THIS CREDIT FACILITY IN ALMOST 4 MONTHS, APON THE SETTLING OF THE ACCOUNT ON THE 03/09/2020 THERE HAVE BEEN NO TRANSACTIONS. SO HOW CAN THERE BE AN AMOUNT OF R 147.30 OUTSTANDING??????? I HAVE ALSO NOT RECEIVED A STATEMENT FOR LAST MONTH SOWING THE PAYMENT.
( note that I got a settlement amount from an RCS agent about 4 hours before payment there off ) Here is there response
Thank you for your email. Kindly be advised that settlement amount was provided to you but you paid short upon settling the balance. Kindly be advised that this is an interest-bearing account. Charges are added on to your balance and settlements are to be calculated by RCS in order to keep the account on zero. Please see settlement amount R147.30
HAVE NOT USED THIS CREDIT FACILITY IN ALMOST 4 MONTHS, APON THE SETTLING OF THE ACCOUNT ON THE 03/09/2020 THERE HAVE BEEN NO TRANSACTIONS. SO HOW CAN THERE BE AN AMOUNT OF R 147.30 OUTSTANDING??????? I HAVE ALSO NOT RECEIVED A STATEMENT FOR LAST MONTH SOWING THE PAYMENT.
( note that I got a settlement amount from an RCS agent about 4 hours before payment there off ) Here is there response
Thank you for your email. Kindly be advised that settlement amount was provided to you but you paid short upon settling the balance. Kindly be advised that this is an interest-bearing account. Charges are added on to your balance and settlements are to be calculated by RCS in order to keep the account on zero. Please see settlement amount R147.30
RCS's replyOfficial
19 Nov 2020, 15:08Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
RCS's reply19 Nov 2020, 15:08
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group