Absolute joke customer service

Re post:I posted this review below on 12 Nov 2020 and recieved the automated response below: Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on **********or via e-mail: ***********

Kind Regards

RCS Group

But still Have received no other feed back, this is absolutely ridiculous ,this matter needs to be resolved. I have been calling daily saying that the matter will be escalated but have never even received a reference number

This is the second time I have had to complain about the same issue. I was retrenched in lockdown and had my insurance activated to cover my game account instalment which they did for a month, since then I have been emailing weekly with no response on 9 October I sent them my bank statement proving I have not received any income, My game card instalment has not been paid, they said I am only covered till October ,the plan is valid for 1 year or till I find employment