A frustrating Roller-coaster ride with UniqClothingSA and RCS. WHY PUT UP A PROMO YOU ARE NOT PREPARED TO HONO

I was coerced into signing up for the RCS- Uniq Pay it off Store card under the guise that I will enjoy a 15% discount on my purchase, this after having expressed thr intention to pay cash for my bill. I was told that I couldn't make a cash payment at the store but was advised to visit any Checkers store or call the number on the card to get my balance which would be inclusive of the 15% discount in a week or sons time.

I visited my closest Checkers store and was told that they don't service the Uniq's business unit queries.

I called the RCS on the number on the card and went through to Noni, who informed me that the RCS call centre is not aware of the 15% Promo.

By the way the 15% Promo is on the UniqClothingSA website even now as I type, The Posters are also at the windows of their Store Front.

By thr 3rd week I took time off to visit the New Market Uniq store hoping to get the correct account balance, settle the bill and put the matter to rest.

The RCS Store Promo agent once again Called the Call center, he was told that such Promo is unheard of at RCS. I insisted that he call his Team Leader/ Trainer to verify his information. His Team Leader explained to me that the Promo as indicated at the Uniq's Store front is applicable and that I should expect to see it app**** on my RCS statement after the 12th of February.

Lo and behold the statement came through this morning the 14th of February. With a higher outstanding balance and no indication of the 15% Promo app****.

I took this up with the Shoprite Complaints department, with them pushing the buck back to RCS, The Shoprite Complaint consultant whose name I will hold back for now indicated that she will send an email to the RCS management for resolution, only to get a call shortly thereafter from another RCS call center consultant whom I asked if I could speak to her Manager, she sternly declined to transfer the call to her Manager and said leave a note on their system.

What does that even mean???