1 reviews | Active since Apr 2010
6 months interest free account changed to 12 month
In December 2014 i opened an account with RCS through Sunglass Hut in Hyde Park. My application clearly indicated that it was 6 months interest free. I bought for R3884.00. On the 15th December the debit order was half of what I expected and so was the one for January. I called the call centre and informed by the agent that my account was captured as12 months. After holding on for a long time while he said he was referring the matter I was advised that the matter had been resolved and i would pay the balance over 6 months. On 15 February the amount was far less than one deducted previously and same happened in March. Today I again called the, and was advised that the account has been changed to a revolving or open account meaning that I can buy whenever I want. I again told the consultant to rectify that and he also advised that he had made a note on the system. Imagine my surprise when he told me that my balance is R3500 +. This for a purchase of R3844 and which i clearly indicated that it should be deducted over a period of 6 months! Is this a scheme to make money or what? I am so disappointed and regret even buying on credit.
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
