6 calls 50min holding on the phone

I'm really dissapointed in the level of service RCS call center. Late last week one of your consultants calls my mom looking for me. I ask him how does he call me on another persons phone he tells me TALL STORY OF ME HAVING A VODACOM. Anyway we go through with the application I give him all the correct information including my correct cell number. He still sends an sms to my moms number for supporting documents. Now I send the supporting documents and call center to confirm receipt of the documents. Uphill battle. I listened very carefully to the voice prompts. 1 for card 2 for loans, then I select 1 then, for existing card holders press 1, for new or follow up on a application press 2 so I press 2 . Then I ex[plain my query after that I'm put on hold for EONS nothing happens. so I call again and without fail history repeats itself.