DS
Denise S
1 reviews | Active since Sept 2009
27 Dec 2023, 10:47
***********!
I have changed my bank details for my Game store debit order, I have emailed them for the last 3 months and phoned them and still they cant get it right!!!! You would think you want your money. So now I have to go instore every month to pay, so utterly inconvenient!!!!!!!!!
Helpful (0)
Replies (7)0
Replies (7)
RCS's replyOfficial
27 Dec 2023, 11:04 Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind Regards RCS Group
RCS's reply27 Dec 2023, 11:04
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind Regards RCS Group
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Denise S's updateReviewer Update
03 Jan 2024, 08:34This has still not been resolved. I got a call and they were going to phone back and never heard from them again.
I'm floored, service is terrible!
I'm floored, service is terrible!
DS
Denise S's update03 Jan 2024, 08:34
Reviewer Update
This has still not been resolved. I got a call and they were going to phone back and never heard from them again.
I'm floored, service is terrible!
I'm floored, service is terrible!
RCS's replyOfficial
03 Jan 2024, 09:10Hi Denise, let me look into this for you. I will get back to you as soon as possible.
RCS's reply03 Jan 2024, 09:10
Official
Hi Denise, let me look into this for you. I will get back to you as soon as possible.
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Denise S's updateReviewer Update
29 Jan 2024, 14:53You not going to believe this, AGAIN it has not been debited!! I have had no issue with any of my other debit orders I changed, says a lot about your incompetence.
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Denise S's update29 Jan 2024, 14:53
Reviewer Update
You not going to believe this, AGAIN it has not been debited!! I have had no issue with any of my other debit orders I changed, says a lot about your incompetence.
RCS's replyOfficial
29 Jan 2024, 14:58Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind RegardsRCS Group
RCS's reply29 Jan 2024, 14:58
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind RegardsRCS Group
DS
Denise S's updateReviewer Update
30 Jan 2024, 09:23 got an email stating that my banking details have been updated, but they have been saying this for 3 months, I also see my instalment is now nearly double, you have messed up my account so badly, I dont even know how much to pay. I'm taking this to the ombudsman, it's ridiculous how I must struggle to pay my account!!!
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Denise S's update30 Jan 2024, 09:23
Reviewer Update
got an email stating that my banking details have been updated, but they have been saying this for 3 months, I also see my instalment is now nearly double, you have messed up my account so badly, I dont even know how much to pay. I'm taking this to the ombudsman, it's ridiculous how I must struggle to pay my account!!!
RCS's replyOfficial
30 Jan 2024, 10:31Hi Denise, thank you for taking my call. Please look out for an email from me as per our telephonic conversation.
RCS's reply30 Jan 2024, 10:31
Official
Hi Denise, thank you for taking my call. Please look out for an email from me as per our telephonic conversation.