39 DAYS LATER!!!!!!!!!!!

On the 15/07/2019 I found that there were ********** purchases made on my account. The Call Center lady advised on what documents to send and I did that the next day. They confirmed that my case is allocated to an agent. It was said that their turnaround time is 21 working days. I still do not have an answer to date. Every time I call, I am told that they are still investigating. I am very disappointed in how this matter is handled. RCS employees are very ***********, hence all the ***** they are having because there is no sense of urgency and due diligence.

Hoping that RCS will come to my assistance.