36 WORKING DAYS TO CLOSE A SETTLED ACCOUNT

I had a RCS/Game account for 10 years.

On the 15th October 2021 I was in store to settle my account. I spoke to a RCS rep that printed me my settlement, I then paid the amount and she printed another slip proving the account was settled. She advised and gave me the number for RCS to close the account.

Few min later I phoned RCS and after holding for 10min and requesting to close the account - the phone was put down in my ear. I then had to do this all again. After another 10min I was advise that the account was NOT Settled and I only paid the balance due.

On Sunday the 17th October, I was again in store and the same RCS Rep advised me that obviously somebody did not want to work on Friday to assist me. I then phoned again and after another 10min I was advised that people in the closing department was not on duty but she will send a request to get this done.

On Monday the 18th October - I followed up with my request, again waiting 10min I was rudely asked several questions including on why I wanted to close the account. The person then said the request will be done before Wednesday 20th October including a "paid up letter" that would be emailed.

Today (20th October) I waited another 10min for assistans. Apparently now my account is on Hold under Pending to be closed and will take 36 working days in order to close the account?

How can ANY company take 36 working days to close an account that has been paid in full? Not even my bond registration for a house took this long.

I have emailed, I have left a complaint on their website but absolute NO FEEDBACK!!!

I don't recommend ANY person to use RCS (Game, Makro ect.) account