FI
Fairy I
1 reviews | Active since Jul 2018
14 Jun 2019, 22:42
2nd complaint to have GAME account closed to date!
NB. SECOND COMPLAINT! One month since I have sent several requests for my GAME ACCOUNT to be closed I have received a mail to notify me my account is in the process of being closed but no closure statement to date. and today received a statement with guess what? a service and admin charge. (CONFUSED)
This service is TERRIBLE as I was assured my account would be closed. The WORST service I have ever received. Please do not send me an email stating Kindly be advised that you need to contact RCS in this regard.
Clearly Game and RCS do not take complaints seriously.
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
15 Jun 2019, 09:47Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply15 Jun 2019, 09:47
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
FI
Fairy I's updateReviewer Update
15 Jun 2019, 23:03AUTO RESPONSE yet again....sigh
FI
Fairy I's update15 Jun 2019, 23:03
Reviewer Update
AUTO RESPONSE yet again....sigh
FI
Fairy I's updateReviewer Update
15 Jun 2019, 23:03AUTO RESPONSE yet again....sigh
FI
Fairy I's update15 Jun 2019, 23:03
Reviewer Update
AUTO RESPONSE yet again....sigh
RCS's replyOfficial
26 Jun 2019, 13:15Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply26 Jun 2019, 13:15
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS