1500 Employees, 4 said "problem solved", 1496 still harassing me

<p>I have a GAME account, I asked ********** for their EFT banking details, I gave my full name & ID number for reference. They sent me their details and I made payment... This was on 01 Feb 2016! Since then, I continue to get at least 2 calls a month, sms's and email's threatening me with black listing. I sent proof of payment, I spent hours on the phone with several "computers" explaining the story, each one said they'll look into the problem and call me back... The next call would be from collections department and I'll start again!!! 7 months now, +- 18 different people, supervisors & general staff, hours & hours of my time, loads of emails, numerous trips to the GAME store and still, I have to email them to find out whats going on with the issue.</p> <p>RCS has been charging me interest on the "outstanding/missing" R1000 + billing me close to R200 a month for recovery calls & sms's and then still have the cheek to ask me to pay the full instalment amount........ I must be from another planet!</p> <p>The first time the situation was being handled, I praised them, by name! See email below...</p> <p> </p> <p>Good day Shaun,</p> <p>This mail is just a follow up, complaint & a thank you...</p> <p>Over the past 2 weeks I have received 4 or 5 phone calls and sms's threatening me that I will be blacklisted if I don't make immediate payment on my Game account. I understand that the problem started with my late payment for January but I did email accounts to explain and stated that I had lost Game's banking details and would make an eft payment for Jan & Feb together.</p> <p>I got a reply 3 days later with banking details & ref number that I did not recognize but it was for the debtors department as I thought my account had now been handed over so I made a payment R1000.00. Just a couple days later I received an sms saying my account was in arrears and payment need to be made the next day to prevent black listing. Shortly after that I received a call from the accounts dept questioning my account payment and arrears, I explained the whole story and the lady said she could see the payment but it was not linking up with my account or something along lines... She asked me to send proof of payment to POP@RCSGROUP which I did immediately. I thought now the problem was finally resolved.</p> <p>Less than a week later, I received another call, again questioning my account and arrears, I told the operator the whole story again and got quite frustrated with her as I had now spent a lot time explaining myself over & over. I told her the problem must be on your side and that she will need to go back to the email correspondence and trace where the money has gone and find out why its not reflecting on my account. She said ok and that she would handle it.</p> <p>I got another call last Friday........ same story! I could not believe the problem was still ongoing but I kept my cool and explained the story again.</p> <p>Then today, I was in a mall and decided to go into Game and find out what was going on, I spoke to a shop assistant who called accounts and then I spoke with a very helpful Lucinda.... When Lucinda told me the account was not active due to arrears I got a little annoyed but we managed to have a polite conversation and together we got all the facts and Lucinda said she would call me back once she had investigated. Perfect, except that I couldn't buy on my account now.</p> <p>I was going to pay the full outstanding amount, cut the card in half and close my account today.</p> <p>Lucinda called me back in a timely manner and explained everything to me... I was happy to hear that I was not at fault, besides the late Jan payment but I was also impressed at Lucinda's professional manner in which she handled the situation and just a couple hours she able to resolve a problem that 4 other operators where to lazy to do and this all reflected negatively on my name.</p> <p>Lucinda went back to the first email and went through all correspondence to find the fault... not too difficult.</p> <p>I do again feel like a valued customer and should you feel the need to compensate me, I would greatly appreciate that and it would prove that you do value business and keeping the customer happy.</p> <p>All the best to you, Lucinda deserves a tap on the back...</p> <p>Kind regards,</p> <p> </p> <p>... Shaun/Lusanda, you both failed and clearly DO NOT know the deffinition of CUSTOMER or SERVICE. </p> <p>I have since cut my GAME card in half, I'm truely disgusted at the manner this situation has been handled and every time I try explain and fix the problem it ruins my whole week because the "computers on the other side cant comprehend that a payment miss placed and at the end of the 20min conversation they ask "so when will you be making dis payment on your arrears" *** *** ***!!!!!!!!</p> <p>Only thing left to do now is hand over to attorney's unless someone has better advice?</p> <p> </p> <p>Im glad I'm not the only one who gets so frustrated with incompetence that we actually take time out our day to complain... RCS, you ruin every week for me!</p> <p>FIX the problem!</p>