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patsy T

1 reviews | Active since Dec 2016

01 Sept 2023, 04:04

*****

I had a loan with RCS the loan was paid in full. They provided me with paid up letter and still the debit order is going off. My bank confirmed that they cannot reverse the debit order as the service provider blok it.

0
Replies (8)
RCS
RCS's reply01 Sept 2023, 09:57
Official
 Good day Patsy Tolken, 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance, and we will keep in touch. 

Kind Regards 

RCS Group 

RCS
RCS's reply01 Sept 2023, 09:58
Official
Good day,

My name is Zaida, we've noticed that your query has been attended to, please advise if your further assistance.
pT
patsy T's update04 Sept 2023, 12:20
Reviewer Update
Good day Zaida,

As referred to in your email that you have noticed that my query has been attended to - Please let me know how is it attended to because till now - nobody phoned me or emailed me or refund me - so no my matter is still not attended to.
RCS
RCS's reply04 Sept 2023, 13:57
Official
Hi Patsy Tolken. My name is Bronwyn, I have tried to make to no avail, I have sent an email with the required documents needed for the refund. 
pT
patsy T's update04 Sept 2023, 14:09
Reviewer Update
good day Bronwyn,

I have just sent you an email with the required documents.

Thank you
RCS
RCS's reply04 Sept 2023, 14:49
Official
Hi Patsy Tolken. I have loaded your refund and responded via email, Regards Bronwyn

pT
patsy T's update12 Sept 2023, 17:07
Reviewer Update
Good day it is today the 12th of September 2023 still no refund??


RCS
RCS's reply12 Sept 2023, 17:24
Official
Hi Patsy Tolken, I will contact the relevant team and sort out the issue for you and advise once I have an update.