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JJ
Jason Jason.cozett

1 reviews | Active since Jul 2022

12 Oct 2023, 16:42

worst service ever

ONE OF THE WORST CREDIT PROVIDERS EVER!!! I recently opened a PnP account. I settled the account at the end of September. To this day, the monies have not been allocated to the account. We keep on getting SMS's and calls saying we are over due. I paid via the RCS Self Service PNP website. I even received a proof of transaction. We have tried explaing to the people on the phone, and when they call us they cannot assist. I have emailed them several times and still no luck!!!! This has become so bad, that even when you try call the call centre, it is all press numbers and not even then do you get anyone on the phone, and when you do it cuts off after you get to even speak!!! then you get put on hold!!!! I cannot believe this matter has been going on for so long!!! All we want is our monies is allocated!

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Replies (1)
JJ
Jason Jason.cozett's update13 Oct 2023, 14:05
Reviewer Update
Today, I call PnP for them to tell me that the monies was not received and it was reversed back into the bank account due to insuffient funds. I called my bank for them to inform me that no monies were refunded, it successfully came out of my account, and is not sitting in a reserve bank, nor in any other department. Monies were released and paid to the company, via the PnP website. PnP is asking for a proof of payment, and the more and more I explain it was an online transcation via there website, they refuse to listen or even understand. Now we are fighting to find where these monies are, as the bank states it is not with them, and PnP are saying they don't have it so over R6 000 has gone ****, GONE!