Two Years of No Resolution – RCS Still Lists Incorrect Account Under My ID

I am formally lodging a complaint against RCS regarding an account that has been incorrectly listed under my identity number on my credit report — an issue I have been trying to resolve since 2023/2024. Over the past two years, I have contacted RCS multiple times, providing them with my identity number during every interaction. Each time, they confirmed both telephonically and via email that my ID number does not appear on their system and that they cannot trace the account in question back to me. Now, RCS is claiming that an account number can be traced under my name, but nothing — as confirmed numerous times — can be traced under my identity number. This contradiction remains unresolved and continues to raise serious concerns. Despite repeated assurances that they would get back to me with feedback, two years have passed, and I am still waiting for clarity. This unresolved issue has now directly impacted my home loan application, as the account has been flagged by the financial institution, causing delays and damage to my financial credibility. I have written proof of all communication with RCS, including emails, and I am aware that their calls are recorded. It is unacceptable that after so much time and effort, no corrective action has been taken. I am urgently requesting that RCS investigate and remove the incorrect listing from my credit report without any further delay.