Torture instead of Cient Service from RCS Builders Credit Card division.

My credit account at RCS reflects transactions that that was made at Foschini Carnival Mall. I was referred by the client services to the ***** department in this regard. ***** department investigated and informed me on the same day that it was not *****, but a mistake that was made by the card department and that they must correct it. They reflected the transaction that was made at Builders Warehouse Port Elizabeth as Foschini Carnival Mall. The gentleman identified himself as Thadleyhi at the ***** department told me that he will phone me the next day and explain everything to the card department while I was on the phone so that it will be much easier for me to get my card rectified and unlocked. The next day which was Tuesday nothing happened no, phone call at all. On Wednesday I phoned client services at RCS. I confirmed my ID number , Cell phone number and address with them. They then want to confirm its me by sending an SMS to my cell.The sms never came through at my site and showed decline at their side. The next thing they send me a link which will confirm my photo with the one they got on file from my ID. Between these two photo's there is realy a big difference because i am wearing a beard and the process struggled for more than two hours to verify me while i was on the phone holding. When the verification on my side said thankyou with a rectifification symbol they said that they did not receive it and therefor cannot assist me to take the block of my card. I was told that there is no other way to verify me and that they are sorry. Out of the blue the informed me that the verification system was down. This is not client services but client torture. They did not even offer to call me back so the two hours was for my account. So basicly my account stay blocked and I cannot use it! This is unacceptable service that I received from RCS Builders card.