Sanlam Money Saver Credit Card: Unresolved Account Closure

I'm writing to express my frustration and disappointment regarding the ongoing issues with my Sanlam Money Saver credit card account. Despite my final payment on May 20, 2024, and requesting account closure, I continue to receive notifications of outstanding fees. On June 15, I received an SMS regarding a R65 outstanding balance, which I disputed with a call center representative. A manager promised to send a settlement letter, but instead, I received another SMS today indicating additional service charges. I'm appalled by the lack of resolution and the failure to keep promises. It seems that Sanlam RCS struggles with basic customer service and communication. If this matter is not resolved promptly, I will be forced to seek further action via the ombudsman.