Request for formal apology from RCS employee

I received a call from one of the agents offering me a loan on 08/08/2025. Firstly I have never given RCS my contact details, meaning they are in violation of POPU Act. Secondly I didn’t reach out to this company requesting a loan. Thirdly the guy who called me asking me if I would be interested in a loan was rude, unprofessional and acted *********, cause he dropped the call in my ears, while he is the one who contacted me on my personal cellphone number. I thus request a formal apology from this guy and the RCS should teach him telephone etiquette especially when they are in violation of the POPU Act