RCS's dreadful customer relations

Bellow is the communication with RCS agents Zaida today and Charne yesterday. Both stated that they have escalated my account ***** case and we haven't moved one inch for the last several months. Complete *********** crowd. Hi, my RCS account no. *** is subject of the ********** illicit transactions. I filed all requested documents 3 monts ago in order for investigation to be conducted, by your relevant department. I am still sitting without any resolution so far. I telephonically communicated with one of your consultants, one, Waleed, on 14.11.2022 about 11:10 h when he promised to escalate the case. So far without any results. Despite being very serious issues didn't receive any attention, never mind proper attention. Kindly follow up on this matter and report back to me.