RCS PNP store account

To whom it may concern,

I did an online order on my Pick n Pay Store card on Friday of R3700 & odd cents as I did not have the time to purchase in store.

The funds was deducted but I have not received an order number. I called the Pick n Pay online department Shaheen in Brackenfell and said I need to call the call centre which I did on Saturday.

When calling the number ‪***‬ I was sent from pillar to post speaking to 5 different agents that was not able to assist. The gentlemen then gave me the call centre number ‪***‬ which finally came through to a female consultant.

This consultant was not listen to my frustrations and got me upset after she did not go over and above to try to assist me after explaining to where I have been and how frustrated I am.

I said I refused to be transferred again she needs to find out and ill hold, just to let me wait for a couple of minutes and to answer and put me through without hearing what I got to say, she then transferred me to the incorrect department and again I was sent back to RCS call centre.

I then came to a consultant named Shaheen (Sam) that politely said he will go over and above assisting me which he did and my airtime even died and he returned my call just to find out that the consultant that treated me this way was able to assist me like Shaheen and that they work in the same department.

I was furious because, is this consultants not all trained to know where such clients would be and I waisted my airtime and time to call and still didn’t get assistance.

Shaheen said I need to wait for 10 working days for my money to reflect and if not reflected than I need to call back again for them to escalate it to Merchants Services.

I did an online order again this morning for this to happen to me again, I was struggling with order and lady from the ***** department assisted with the order to be accepted just to have the same problem of a week ago.

I need this to be resolved immediately because this is not good services at all, I have threatened to go to Hello Peter or Social Media about the incompetence and inadequate training being received and I was not treated fairly.

If for what ever reason this is not resolved to my satisfactory then I will definitely to go the Ombuds to further get this matter settled.

I am extremely stressed & had sleepless nights for 2 weeks. It is affecting my work and even my wellbeing because no one can answer to my money and I would now be accountable for this funds.

I need assistance as soon as possible I cannot wait for another 10 days.

This is my 8th day and still no refund or call from the department.

Qasemah Petersen ‪***‬