RCS mismanaging PnP store accounts in my opinion

It's really sad that one has to resort to this website to get companies to take one serious. I've informed RCS at the end of November 2025 in writing that I am unemployed and wish for the insurance on my PnP store account to settle the outstanding balance. To this day, they have not responded to my email despite me following up regularly. Instead, they send me constant threatening SMS's. Why would PnP allow a company like RCS to manage their accounts when they do not care about clients at all. I'm speaking out of experience as I used to work in the RCS call centre 20 years ago and even back then we were told you do not engage with "sop stories" you just need to push the person to pay.

RCS, I expect you to NOT CALL me in regards to this review, but to RESPOND to my initial email like a professional company is expected to.