RCS ****mers

I paid my account in full settled my account contacted customer care 4 times to close my account they assured me they will send a statement saying I paid in full I must wait 48 hours and I still getting fees and charges on my account the ivr keeps dropping my call and the customer care is *********** now they giving me another story imagine having to pay close to R1000 monthly only on fees this is a terrible organization do not I repeat DO NOT OPEN ANY ACCOUNTS WITH RCS!